Tour Guide

Serve as a positive, welcoming, and knowledgeable “first impression” for visitors and callers to the Essex Historical Society & Shipbuilding Museum. Convey clearly and accurately historical knowledge about the Town of Essex, in particular shipbuilding. A love of history and desire to share that knowledge is key.

Summary of Duties

  • Provide an exceptional visitor experience by welcoming our guests and introducing the story of Essex shipbuilding to them. Assist visitors in understanding the layout of the museum

  • Give scheduled guided tours of the Museum properties, answering questions and allowing for guests to share their own experiences. For self-guided tours, offer a brief historical introduction before visiting the shipyard.

  • Field questions from visitors. Forward appropriate questions to the Director of Visitor Services.

  • Opening/closing procedures for Museum and store: making sure all doors are locked, signs are in, and lights are out at end of day.  

  • Perform customer service duties for the Museum Store including:  cash/credit card transactions, answering telephones, restocking of store inventory and tracking activities related to Visitor Services

  • Perform light cleaning in Orientation Center, store, and guest bathroom as needed: Trash removal, sweeping /vacuuming and other light duties.

  • Staff Education Programs, exhibits or events when needed.

  • Complete a self-evaluation twice a year.

Basic Requirements

  • Self-directed, quick thinking, willing to take initiative, and able to complete tasks successfully with minimal supervision

  • Able to provide excellent customer service and respond to customer inquiries in a pleasant and cheerful manner

  • Dependable and punctual

  • Comfortable speaking in public with ability to listen to, and communicate with people of diverse backgrounds and age levels

  • Cash handling skills, experience as a cashier, basic computer proficiency

  • Must maintain confidentiality of all financial, membership, and donor information.

  • Develop an acceptable level of knowledge of the site and of the history concerning the site themes

NOTE: The training program provided to the selected applicants will provide candidates with the site-specific knowledge required to perform their duties.