Working for the Essex Historical Society and Shipbuilding Museum is rewarding and exciting - no two days are the same. Join us in interpreting the story of Essex to visitors from near and far through the lens of our authentic, working shipyard and schoolhouse.
Serve as a positive, welcoming, and knowledgeable “first impression” for visitors and callers to the Essex Historical Society & Shipbuilding Museum. Convey clearly and accurately historical knowledge about the Town of Essex, in particular shipbuilding. A love of history and desire to share that knowledge is key.
Summary of Duties
Provide an exceptional visitor experience by welcoming our guests and introducing the story of Essex shipbuilding to them. Assist visitors in understanding the layout of the museum
Give scheduled guided tours of the Museum properties, answering questions and allowing for guests to share their own experiences. For self-guided tours, offer a brief historical introduction before visiting the shipyard.
Field questions from visitors. Forward appropriate questions to the Director of Visitor Services.
Opening/closing procedures for Museum and store: making sure all doors are locked, signs are in, and lights are out at end of day.
Perform customer service duties for the Museum Store including: cash/credit card transactions, answering telephones, restocking of store inventory and tracking activities related to Visitor Services
Perform light cleaning in Orientation Center, store, and guest bathroom as needed: Trash removal, sweeping /vacuuming and other light duties.
Staff Education Programs, exhibits or events when needed.
Complete a self-evaluation twice a year.
Self-directed, quick thinking, willing to take initiative, and able to complete tasks successfully with minimal supervision
Able to provide excellent customer service and respond to customer inquiries in a pleasant and cheerful manner
Dependable and punctual
Comfortable speaking in public with ability to listen to, and communicate with people of diverse backgrounds and age levels
Cash handling skills, experience as a cashier, basic computer proficiency
Must maintain confidentiality of all financial, membership, and donor information.
Develop an acceptable level of knowledge of the site and of the history concerning the site themes
NOTE: The training program provided to the selected applicants will provide candidates with the site-specific knowledge required to perform their duties.